request tracker visualization

[galwarion]

Hi! My goal is to visualize request tracker job (http://bestpractical.com/rt/). But it needs more "types" (different attributes) of nodes. In this way:

cust1----------request1----------worker1
| |___________worker2
| _____________|
| |
|________request2-----------worker4

I m able to visualize jobs recorded by request tracker though history.

But for this type of graph I cant use community searching algorithms right? Is it possible to run that algorithms only for nodes with some attribute assigned?

Does someone have better idea how to do this and what to analyze?

[mike_english]

If you add a column, say 'GroupID', to your node table under Data Laboratory, you can use the values of that field as parameters for the Attributes Filter plugins. (You can also specify arbitrary properties in the GEXF format so long as you determine what type of field they are - i.e. string, int, float, etc.)

You should then be able to run the statistics algorithms on the visible graph.

This post is a good introduction to using filters:
http://blog.ouseful.info/2010/04/23/get ... c-filters/

Hope that helps!

[galwarion]

Well we finished our work. Maybe it will be interesting for someone to publish our result.
Thanks to Sebastien, Seinecle and others who helped us on this forum with sharing their experience.
We parse data from REST API of request tracker system and visualize customer-workers interaction throught tickets.
We used neo4j database, Java, Maven, Glassfish, Jersey and modified gexf4j library. Some screens and video from 14 days capturing are attached.
Fell free to contact me if you have any question.

http://www.youtube.com/watch?v=BO9zuqdPJWk



Upper layer are workers, in the middle are tickets and down are customers.



Ticket node size according to worked time spend on it.



Ticket node color according to ticket queue.



Ticket node color according to ticket status.



Detail of ticket layer.

[admin]

We should really need a layout for multipartite graphs.